Refund Policy

Thank you for shopping at fitnessfirst.lk. We strive to provide you with the best online shopping experience possible. However, please note that all sales are final, and we do not offer refunds for any reason.

No Returns or Exchanges

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within [X] days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Refundable Items

All items on our website are non-returnable and non-refundable, including but not limited to:

a. Gift cards

b. Memberships

c. Personalized or custom-made items

d. To improve our website, products, and services based on your feedback and browsing patterns.

e. Perishable goods

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue by offering a replacement, if available. However, we do not provide refunds under any circumstances.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within [X] business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.